Frequently Asked Questions (FAQ)

Do you estimate our meter readings? The top of my meter box is covered with leaves so how can you read the meter? The meters are read electronically. There is an electronic touch pad in the top of your meter box that the meter reader touches with an electronic wand. The meter reading is recorded and uploaded into your account.

I had a water leak. Do I have to pay the high bill I received?
The abatement policy that was established by the Board of Directors allows for an abatement of a water bill back to the lowest water rate of $1.40 per thousand gallons if the circumstances meet certain conditions. If you write a letter explaining your leak and provide proof of the repair we will consider your account for an abatement.

Why do you need a forwarding address and phone number when I discontinue service?
A reading is taken when service is discontinued and a final bill is generated. We need a forwarding address to send this bill to. Many of our members have a credit balance on their account due to the refund of their deposit and will receive a refund check with their final billing information.

Do you have an after hours drop box?
We have a drive-by drop box at the back of the parking lot where you can pay your bill with a check or money order.

Is there a phone number to call in case of an emergency on the weekends?
If you call our main phone number, (850) 837-2988, you will be given the option to contact an emergency service technician.

Can I pay my bill online?
In the near future we hope to be able to offer you the opportunity to pay your bill online; however, we do not currently offer that option. Payments can be made with Visa or MasterCard, cash, check, money order, or we can set up an automatic monthly electronic debit from your checking account.

Where does our water come from?
The Upper Floridan Aquifer is the primary source of potable water for the northwest Florida coastal communities. The Upper Floridan Aquifer water quality is excellent with only chlorination required as treatment for disinfection purposes.

Who regulates water quality?
The Department of Environmental Protection is charged with enforcing drinking water regulations. For more information see www.floridadep.org/water/drinkingwater